My mother and I spent about 15 minutes manouevering over the phone how to FIND and COPY a file from one person's computer to another.
FIFTEEN MINUTES.
This may sound like a simple task, but mom doesn't understand the basics of "right click" and "drag". Plus there are no visuals to help her, it's just "Do you see this?" If yes, next step, if no, go back one step and do it again. Repeat ad nausium.
(make that half an hour... she's called back).
Now her A Drive doesn't seem to work.
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